Canada-Complaints.com » Business & Finance » Complaint / review: SYNERGY MERCHANT SERVICES - Cash advance against future credit and debit card transactions | #24505

SYNERGY MERCHANT SERVICES
Cash advance against future credit and debit card transactions

We were solicited by this firm through telemarketing for cash advances secured by our future credit and debit card transactions. Although not in immediate need of additional funding, we elected to pursue the offer in order to complete a proposed project earlier than planned. We provided a basic application along with all required supporting documents relating to our previous credit and debit card sales. We were then offered an amount based on this data with several repayment options varying by the percentage of repayment from future credit and debit card sales. Repayment would be made by direct remittance of the agreed percentage from the credit card facilitator to SYNERGY from future credit and debit card transactions. We were provided with a formal agreement that required some amendments in order for us to feel comfortable with the authority we were providing over access by direct debit to our business bank account. The agreement came with a check list of required items, including a void business cheque, personal ID of the company principle, bank statements and a credit card account number for security in the event funds were not available through the bank. We believed that we provided the requested documents and information as security and that we had completed the transaction. We then awaited the cash advance as outlined in the agreement. Without warning we received a telephone call from a funding specialist advising that we now did not qualify due to the size of our credit card transactions being too large??? Our past credit and debit card transactions, including the average transaction amout was the fundamental basis of information provided during the first solicitation of our business. Now, this company was in possession of a good amount of personal and business information related to our business operations that they had shared with another company named ADVANCEIT FINANCIAL CORPORATION who are the real money entity with SYNERGY merely selling the deals. We provided an immediate demand by registered mail for the return of all documents and revoked the authorities that we had actually provided when signing and returning the agreement. We advised that we would be pursuing the matter by whatever legal means possible due to what we believe was inappropriate business ethics and professionalism in the handling of the matter. We received an immediate response to a faxed copy of our demand and revocation from the "privacy" person who doubles as the "Vice-President of Marketing" - John MELOCHE. It was apprarent that this call was damage control over our comment to share our experience with other potential clients including with venues such as this one. It became apparent during this call that although our materials woudl be returned copies would be retained in the files of SYNERGY and possible whoever else they had already shared the information with. A loosely worded threat was provided relating to our acceptance to their privacy guidelines in the agreement that we had signed and that may be violated should we share our experience. Although signed by our firm, this agreement was not completed or executed by SYNERGY.

BEWARE... BEWARE... BEWARE... BEWARE... BEWARE... BEWARE

DO NOT PROVIDE ANY ADDITIONAL INFORMATION TO THIS COMPANY UNTIL YOU HAVE RECEIVED A WRITTEN ACKNOWLEGEMENT THAT THE DEAL WILL ACTUALLY CLOSE AS NEGOTIATEd.

Gewl
Canmore, Alberta
Canada

Date:

Company: SYNERGY MERCHANT SERVICES

Country: Canada   Province: Ontario   City: Toronto
Address: 10 Kodiak Crescent
Phone: 8662990101

Category: Business & Finance

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