Please wait for a site operator to respond.
You are now chatting with 'Brooke'
Brooke: Hello and welcome to Dazzle Smile. I'll be your live operator today. May I know, whom am I chatting with?
You: HELLO THIS SYED TANVEER
Brooke: Hi, are you here to place an order?
You: NO I NEED MY MONEY BACK
Brooke: Please briefly explain the exact issue you are having and I'll be more than happy to assist you come to a satisfactory solution.
you: TO WHOM MAT IT CONCERN My name is SYED TANVEER I am really very shocked this morning when I received my chase master card statement in which it stead that your company withdrawn USD 207.48 on September, 20, 27 and 28th. This is a fraud let me clear you one thing just for the sake of your advertisement during web surfing I ordered trial order via net on August 22nd in which your company mentioned the trial order absolutely free you have to pay only shipping charges as soon I paid the amount USD 7.90 through my master card its appeared we have to charged USD 7.0 for insurance I tried to cancelled the transaction but its already gone after two days I received the call from your company for the order confirmation I told the lady I am so disappointed that you guys charging this much for the free trial order I told the lady I did a big mistake but make sure I am not interested in this product in future and after this free trial order you delete my name from your system I am no more interested and she said o.k. but today on October 19th I was quite surprised that with out ordering any product even though I did not received any product after trial order how come you guy's charged from my master card account ending with-9079 with the following transactions': 09/20/09 09/22/09 pristinehlth - 8666764122 CYP USD 79.28 09/27/09 09/29/09 pristinehlth - 8666764122 CYP USD 79.28 09/28/09 09/30/09 pristinehlth - 8668477649 CYP USD 48.92 TOTAL: USD 207.48. Since last three days I am trying to contact your customer service toll free number (866)-989-2686 but the only massage relayed that all our agents currently busy even though I hold the call for few hours but no one being contacted me I have a full privilege to take any legal action against your company for such kind of fraud and using my card with out my consent or prior my approval. This is absolutely stealing of customer loyalty. If I did not received the feed back from any one from your company within 24 hours I have reserved the rights to go for a legal action. Thanks. SYED TANVEER e-mail: [email protected] Ph.647-343-1695 647-242-2693
Brooke: One moment please while I locate your account information.
You: HELLO IS ANY BODY THERE
You: HELLOOOOOO
Brooke: We have charged $14.90 on Aug 30, 2009, for the shipping and handling.
Brooke: $79.28 on Sep 20, 2009 for the product, you already received as trial.
Brooke: And after that we have charged you $79.28 on Sep 27, 2009 and sent 3 months supply to you.
Brooke: Nothing after that.
You: but I did not ordered for any thing after trial order even though I did not received any three month supply do you have any proof
You: I need a contact number for some one who directly involved in this matter
Brooke: Your order (three months supply) has been shipped to you on Sep 29, 2009.
Brooke: To get assistance via phone, please call at this number: 866-528-6214
Brooke: They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sunday.
You: I DID NOT GET ANY THING
You: DO YOU HAVE ANY TRACKING #??
Brooke: No it has been shipped through regular mail.
you: SO YOU THING I AM LYING ONCE I TOLD YOU I DID NOT GET IT THAT MEAN DID NOT GET IT I NEED MY MONEY TO BE CREADETED IN MY ACCOUNT ASAP I AM NOT INTREASTED IN THIS PRODUCT
Brooke: You have been removed from the auto ship program and you will not be receiving any further shipments.
As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged the first of three discounted monthly installments of $79.28 for the three month supply of Dazzle Smile Teeth Whitening which you have received.
Your cancellation number is:
Brooke: 591456
you: PLEASE CLOSE THIS ACCOUNT FROM YOUR SYSTEM ASAP AND CONFIRM ME VIA E-MAIL THAT MY MONE USD 207.48 BEING CREADETED TO MY MASTER CARD ACCOUNT I WILL BE HIGLY APPRECIATED IF YOU RESOLVED THIS ISSUE NOW SO ICAN SLEEP WITHOUT THIS MUCH MENTAL STRESS PLZ PLZ PLZ.
Brooke: Need not to worry, you have been permanently removed from the auto ship program of the Dazzle Whitening teeth and, you will not receive or charge for any further shipments
You: BUT AS I MENTIONED THAT I DID NOT RECEIVED ANY THREE MONTH SUPPLY SO WHY SHOULD I PAY PLEASE TRY TO UNDERSTAND IF IN FUTURE I RECEIVED ANY THING I'LL SEND YOU BACK BECAUSE I'M NOT INTREASTED
You: I HOPE YOU WILL RESPECT THE CUSTOMER CONCENT AND ALWAYS REMEMBER CUSTOMER IS ALWAYS RIGHT.
Brooke: How many shipments did you receive after trial shipment?
You: ONLY ONE YESTERDAY ON OCTOBER 19TH VIA LOCAL MAIL ORD.REF. #DA3035-# 11400793171
You: WHICH IS SEALD NOT YET OPEN
Brooke: Yes, it is your three months supply which you have received on OCTOBER 19TH.
you: BUT I AM NOT INTREASTED I AM NOT SATISFIED WITH RESULT OF TRIAL ORDER SO I WANT TO SEND IT BACK TO YOU THROUGH REGISTERD MAIL WITH MY OWN EXPENSESS
Brooke: Ok, you can return it back.
Brooke: For complete return information you have to call at below toll
free number and you will get complete assistance.
Brooke: We are unable to process return requests via live chat because of privacy and security reasons.
Brooke: Please contact our member support staff at our toll-free number for all return information:
Brooke: The number to call is 1-888-948-5508. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
You: GIVE ME THE ADDRESS I REALLY APPRECIATE
You: LET ME KNOW TO WHOM I ADDRESS
Brooke: Kindly contact our phone support they will assist you better regarding your query.
You: please kindly advise them to take care this matter as you did should I give them our chat ref or did talk to them again as I does with you please advise
Brooke: You can provide your cancellation number to them and you will get complete assistance.
Brooke: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Brooke: Please feel free to come back for any further assistance.
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