I sure wish I read this before taking over an existing alarm system in a house I purchased. Received inadequate training on system, so everytime I came home, alarm would go off. Was able to turn it off, and never turned it back on again - as was unable to ever be properly trained, and literature left behind, did not explain properly. Tried to cancel contract, as period was up, but they wouldn't pick up equipment. I had to send it back to them using a form that they would send me. Never received this. Then my credit card expired, but no problem, they must have just kept putting in numbers, until they got the new expiry date, as they sure kept billing me.
Finally I sold my house, and moved, and cancelled once again. Still wouldn't pick up equipment for service that had never been used, but sure had no problem continuing to bill for service that had been cancelled. Finally changed my credit card, for other reasons, and then was finally able to stop paying for service that was never ever used, and contract period was up years before.
Not sure if anyone knows this, but they do not send out statements. Just keep billing credit card, and billing it. Do not want to alert customers of these charges or when the contract is up. Only see charges being deducted on card. No other company that I am aware of, doesn't issue monthly statements. Not even sure if this is legal?
Once equipment was returned at my expense, they then sent me to collections, for a product that was never used, was cancelled in fact. These issues do not matter... as what do they care that I am going to tell everyone that I know never ever to use this company. Bottom line is customer service is unknown to this company, but they sure are good at making up charges. Only company I have ever dealt with that has ever treated me this bad. To top it all off, they are now threatening my credit record, instead of doing the honourable thing and treating me with decency and thanking me for paying for years for service that was never used!