Complaint / review / scam report
Charged my credit card without authorization
I ordered the free trials and I didn't accept the package when the postman brought it to me because of the expensive customs cost. They received the package at the head office real quick. But the fact is they charged me for the product when I don't have it and I returned it to them. I try to communicate with hem by email at the adress they give for complains, but an automatic mail arrives and tells that they don't give support by email and call the toll free line in English or French. I called the Canadian french toll free line and there are online english people who answer me and they give me a toll free line in France. So, it is impossible to communicate in frenc with them to know why they charged my credit card without my authorization. I talk with Visa and I have to wait 30 days before they can help me with the problem.
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