Canada-Complaints.com » Animals & Birds » Complaint / review: Petsmart - Petsmart - not smart about Customer Service | #691

Petsmart
Petsmart - not smart about Customer Service

This company is all about profits, no customer service values or

healthy outlook towards pets. Today I used a manufacture coupon at my local Petsmart location and I was asked to pay the taxes on a free bag. I have never heard of or seen anything so tacky and in such poor taste in all of my life! This

gave me a really low impression of Petsmart. This was just embarrassing! I take manufacture coupons at my work all the time and I do not ask my guests to cover the taxes. As well I have used coupons before at smaller pet food retailers (Bosley's, Save-On-Foods, to name a couple) and this has never occurred there, so why at a larger chain where one expects to be treated better?? This just reinforces the idea that larger chains are all about profits and not about customer service! And no, there was no such fine print on this coupon - the coupon said it would cover up to a certain amount and that amount would have covered the taxes I had to pay! And on top of it all the cashier was rude and pushy about it and was angry with me for giving my other coupon to one of their other customers!

Here was their official reply:

Dear (and here they copied my email address instead of typing my name). Thank you for your email.

We apologize that you are upset about paying sales tax on the free bag of food. Unfortunately, any coupon used, regardless of the amount does require that the consumer pay the applicable sales tax. This requirement is typically listed on the fine print on the back of the coupon and is a law we are not able to override.

If you have any further questions, please contact us again.

Sincerely,

Carrie

PetSmart.com Customer Experience

1989 Transit Way

Brockport, NY 14420

1-888-839-9638

https://www.PetSmart.com/.

Date:

Company: Petsmart

Country: Canada

Category: Animals & Birds

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google