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Agoda
Found 5 reviews / complaints

Agoda
No Refund

Booked a 15 days reservation with Diamond Palace through Agoda. They lied about the room (I booked a deluxe and got a basic room). Website said cancellation is possible and refundable. Wanted to cancel after my first night and both the hotel and Agoda wouldnt do it. Word of advice for ANYONE ...

Agoda
No Customer Service

Tried using Agoda to book hotels on a recent trip through Southeast Asia. If you don't experience any challenges or don't need to make changes, you're probably fine, but if you ever need customer service you are out of luck. They post claims about responding to issues within 24 hours but they don't ...

Agoda
No customer service

I accidentally cancelled a non refundable booking. It took 7 days for Customer Service to tell me I had to make a new booking and pay before they would re-emburse me for the first booking. It has been 5 days and they have not replied to my numerous queries. I have been probably screwed over $600. ...