I received a phone call from Fun For Life approximately one week prior to attending the company's address advising that we had won a prize and that there was no supposed "catch" in regards to this prize.
My husband I attended their office located at 311 Matheson Blvd. Suite 2, Mississauga, Ontario L4Z 1X8 on August 23rd, 2006 at 6:30pm. We were told that there was going to be an hour presentation then we would be able to draw for the prize we won, one of 5 prizes. There were considerably more than 5 couples at this presentation.
As we were walked from the main presentation room, to the next room were salesperson was to give the rest of the presentation. One of the main salesperson/manager (not sure whom this person was) made the comment to the other salespeople, "if a person says no, your not trying to sell them hard enough".
Even though we weren't exactly impressed with what this company was trying to pull, we actually kept an open mind in regards to their membership program.
So we decided to sign up for their member ship program that evening, and were told and it was stipulated in the contract that we had 10 days in which to cancel the membership if we choose (as stipulated under section 4.2 of the Cosumer protection act 2002). So we gave a down payment of $500.00 through our debit card, and agreed to a 60 month term payment plan in the amount of $94.57/mth, with a total amount financed of $3724.00.
We were assigned a membership number of #1452.
The next day, August 24th/06, we decided given the totality of the circumstances this was not a good company to be a part of, and decided we wished to cancel this membership. We contacted the company via phone (905-502-1336) and left a message to call us back. We received a phone call back at approximately 3:50pm the same day from a person named Danny. We advised him that we wished to cancel this membership, and wanted our deposit back. He advised to fax over the cancellation letter and within 1-2 days of receiving the fax, they would make arrangements so we could attend the address and sign waivers for cancelling the membership.
W
e faxed the cancellation letter over right away in the evening of August 24th/06, stating we wished to cancel this membership, both myself and my wife signed it, and also stating that we have this right under Section 4.2 of the Consumer Protection Act 2002 to do so.
We didn't receive any phone call, and I called 2-3 times before I finally was able to get Danny on the phone again, and we made arrangements to attend their address in regards to completing this cancellation process.
We attended the company's address again on Sept. 5th/06 at 6:20pm to complete this cancellation process. After being made to wait 20 minutes and being treated very poorly, I finally just told them to stop playing games, and get on with it. We gave back the cancelled contract, and were issued a Waiver stating that the contract has been cancelled and they would issue a check within 15 business days for the $500.00 deposit. Also that they would contact us by phone when the cheque was ready to be picked up and/or mailed to us.
We never received a phone call.
I called them on Oct. 3rd/06, almost a full month later, and spoke to Danny Dinali again. He told me that he would contact the accounting department and have them contact us the next day in regards to our refund.
Again we never received a phone call.
I called again on Oct. 6th/06 and left a message on ext. 227, and never received a phone call back.
I called again on Oct. 10th/06 and spoke with Danny again on ext. 227, and he told me that the accountant, Kathy, was in at 4:30 pm, and he would mention our issue to her, and that she could be contacted at ext. 226. Also that he would have her call us.
Of course we never received a phone call. So I called a couple hours later on Oct. 10th/06, 905-502-1336 xt. 226 and there was no answer, so I left another message.
We still haven't received the $500.00 deposit that we gave them. This is now November 21, 2006 and have yet to here from anyone regarding our money and if they do give us our money back will file a lawsuit against them
Jennifer and Matthew
Bowmanville, Ontario
Canada
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