I have been lied to and given the wrong information by my service provider. They are only willing to help you before you sign the contract. Afterwards they go out of their way to make sure they get as much money from you as they can. I was overcharged for text messaging even after I requested my package be changed to included unlimited texting. It was only when I checked my bill that I realized that I was charged for extra texting even after the change. I was given no time to raise a concern with the clerk at the kiosk and told that there was nothing I could do except pay or my credit rating would be negatively affected.
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