This report is about hockey cards. I had purchased a partial set of 1985 O-PEE-CHEE hockey cards from Tally's
Sport's Cards that were at first glance in amazing shape after all I was assured they did come from vending and were in mint condition. The set I purchased was not complete and I knew this, I bought it as a starter for this year.
When I got the cards home I realized their was about 20 cards in the box that had very fine creases in them. I was
using a magnifying glass checking each card as any serious collector would. Even the damaged cards were in
amazing condition, absolutely no sign of wear. I immediately took the damaged cards back and Tally himself insisted I trade them in for new ones, which I did.
I later went back to this store to purchase some of the cards I needed to help finish the set. I purchased about 20 more cards for the maximum price according to the beckett, this means that they should have been absolutely mint, which I thought they were. After getting the cards home and closely examining them under the proper light with my magnifying glass I realized two of the cards had the same hairline creases, that are very hard to find. I do not accept second rate cards for my sets and I make that clear to whomever I shop from, after all this store did tell me that if I have any problems with their products to bring them back. Well I did just that and I admit I was starting to consider shopping elsewhere.
When I arrived at the store the individual working behind the desk told me that I was the one who picked these cards out of the binder and he could do nothing. He had the nerve to say this with other customers in the store. I then asked him why I was charged the maximum selling price for a card that was not in mint condition, he had no answer. I decided at this point that I would not argue it and just shop elsewhere. I insisted he keep the cards as I had absolutely no use for them and left without them, as he mumbled and shook his head like I was the person in the wrong.
Because of this mans display of total ignorance this store lost a good paying customer. This business is competitive and someone else does want my money. Most times when I walked through their doors I spent at least 30$. Their has been two times I spent over 100$, on hockey cards, this represents a significant sale in my opinion. I had only used the store for about five months, in this time I bought four sets of cards that were to be complete and finished several others, one set wasn't but accidents do happen (however I have yet to get the cards that are missing, they were common cards at that). One set I paid over 100$ for.
I have spent about 400$ in this store to date and originally intended to spend allot more. I guess what I am trying to do is warn other collectors that this store really doesn't care about customer service or the product they pawn off on you. I would advise all to shop elsewhere, I actually did like this store but I cannot afford to waste my time arguing over a couple five dollar cards.