I think the following email tread perhaps speaks louder than any words that I could use. The Reader's Digest version of this story is as follows. We booked a cruise through SellOffVacations, it was confirmed, and was represented to that everything was paid for and the cruise was going ahead as planned. Then with less than a week to go we were informed that there was a problem with our credit card, but we still have the cruise booked. We gave them another credit card number, only to find out that our cabin was not confirmed, we would have to upgrade and the price was more than twice as much.
From: Michael O'Rourke [mailto: [email protected]]
Sent: Saturday, December 13, 2008 2:36 PM
To: Brian
Subject: RE: HALL/BRIAN 19DEC MISC
Hi Brian and Kathy,
I have spoke with Celebrity Cruises and we have the Oceanview room on the Galaxy 10 night cruise you originally booked on a waitlist (on the telephone twice he said that our reservation was confirmed and we had our original room waiting for us, there was never any mention of a waitlist in any of the correspondence or discussions). The Sky Suite we talked about over the phone I found out the price of $2247 was per person, so it is quite a bit higher in price. The price we can give
you for that is $1, 997, total $3.994, this is a saving of 500 dollars, but a lot more than your original booking (note: the original booking was for $1, 600 for the two of us, see copy of invoice later this deal is over twice as much for a shorter cruise). So what we can suggest is a 7 night cruise starting on the 20th of December, it is at a lower price and there is availability. The price for the cruise is 800 per person,
1, 600 total. This would mean you would either have to change your flight details or find a hotel in San Juan. The itinerary details are below.
Please advise soon what you wish to do...
From: Brian
Sent: Saturday, December 13, 2008 9:20 AM
To: Michael O'Rourke
Subject: RE: HALL/BRIAN 19DEC MISC
Dear Mike
My daughter in law received a telephone call yesterday from a Mike or Jim regarding our cruise, in which it stated that the credit card did not go through? I tried calling your office this morning. Please notify me via email ASAP so that I can call you. As you can see below
is a confirmation notice with the amount being shown as "PAID IN FULL"
Yours truly
Brian
Sent: Thursday, November 27, 2008 1:05 PM
To: Brian
Subject: FW: HALL/BRIAN 19DEC MISC
Hi Brian,
Below is the confirmation of your cruise with your invoice. We will contact you when the e-documents are ready to print. If you have any questions before then please ask.
Sincerely,
Mike O'Rourke
Selling Supervisor
1861 Marine Drive | West Vancouver, British Columbia, Canada V7V 1J7
604-926-1861 ph. | 604-926-1867 fx. | 800-570-4950 tf
Branch Hours - Mon-Fri 9a-530p | Sat. 9a-4p
Email: [email protected]
%%%%%%%%%%__
From: SELLOFFVACATIONSCOM (AGENTID02557751)
[mailto: [email protected]]
Sent: Thursday, November 27, 2008 11:03 AM
To: Michael O'Rourke
Subject: HALL/BRIAN 19DEC MISC
HALL/BRIAN 19DEC MISC
%%%%%%%%%%__
SELLOFFVACATIONSCOM INVOICE 0003010243
1861 MARINE DRIVE DATE 27NOVEMBER08
WEST VANCOUVER BC V7V 1J1 BOOKING REF X6MJZP
AGENT MO/MO
TELEPHONE:
FAX: HALL/BRIAN
FOX/KAREN
BRIAN
MISCELLANEOUS 19DEC SAN JUAN
FRIDAY SEA-CELEBRITY CRUISES
LV-SAN JUAN 19DEC-2130/AR-SJU 29DEC-0600
SHIP-GALAXY/CABIN-TBA/SI-OCEANVIEW/CF-5640262
MISCELLANEOUS 23OCT VANCOUVER BC
FRIDAY THANK YOU FOR USING SELLOFFVACATIONS.COM
&&&&&&&&&&&&&&&&&&&&&&&&
CELEBRITY CRUISE LINES 1854.00
PAID IN FULL THANK YOU MIKE -1854.00
INVOICE TOTAL: 0.00
PAYMENT: -MISC
&&&&&&&&&&&&&&&&&&&&&&&&
10 DAY CARIBBEAN/BAHAMAS CRUISE
TBA DECK
CABIN CATEGORY - Y
CABIN TYPE - OUTSIDE
OCCUPANCY - DOUBLE
CABIN BEDDING - DOUBLE
DINING REQUEST - MAIN SEATING - CONFIRMED
COMMENTS - OCEANVIEW
GST 898004692 RT0002
VISIT US AT WWW.SELLOFFVACATIONS.COM
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https://WWW.TRAVELTRUNK.CA/LOGON.ASP? LANG=EN&ALIAS=SEL
CLICK THE FOLLOWING LINK TO ACCESS YOUR ONLINE ITINERARY
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