Canada-Complaints.com » Internet & Web » Complaint / review: Grabcart.com - Doesn t care about customers or merchants. Nothing more than a RIPOFF | #24786

Grabcart.com
Doesn't care about customers or merchants. Nothing more than a RIPOFF

I am a merchant and I listed my products with Grabcart with the understanding that customers would pay though paypal (I cannot stop an order before it is made, so the cycle begins):

Consumers, my customers, buy the products from Grabcart.com and I have to deny the purchase. This is a burden of cost to both my customers and myself. Therefore, I am here in hopes to get the word out about Grabcart.com so they will do something about this and have better business practices.

I signed up as a merchant with Grabcart.com. I emailed them a data feed as they requested. They took that information and they listed my products cheaper than the information that I submitted to them. There was a problem with the prices and all I wanted to do was edit the price. Trust me, there is no way to edit the price under my account. I have had several people look at my account in case I was missing something.

I repeat, Grabcart.com took it upon themselves to lower prices below the cost that I gave to them per there instructions. I submitted a data feed and the prices on their site are not what I emailed to them. Now those items are below my cost.

Now, I am trying to cancel my account. I have emailed them on more than one occasion. In return, they are not answering emails. I have been trying to cancel my account for a week. It is the first week in August 2009 and still not a word from them. I have emailed them, as stated in the Terms of Use (Termination), in order to cancel my account. That email was to admin. I also emailed them at support, sales, general, and advertise begging to cancel my account. I have emailed all 5 email addresses once a day for a week straight. They have yet to respond.

Keep in mind, I sell items on the internet for a small percentage. I make about $4 on every hundred dollars ($100) in sales.

In addition, they are still charging me for sales at a going rate of $1 plus 6.95% and orders are starting to roll in (not good).

I am having to email each customer and inform them about this ongoing conflict and offer to do all I can for this mistake. I don't mind doing right by my customers. That is one of the reasons why I am in business. It is about treating people fair.

What I do have a problem with is when someone provides a service for a charge ($1 per transaction plus 6.95%) and then does not give me the opportunity to correct improper information (the price), or do anything about it (cancel my account so it will stop cost my customers and me).

After some research I found some information about the address listed on their site:
&&&&&
FOR SALE
835 Kipling Avenue
Toronto
KIPLING & SIX POINT

Size: 7, 440 Sq Ft
Office Size: 5, 140 Sq Ft
Clear Height: 15' 8"
Shipping Doors: 1 Drive-In
Price: $1, 579, 000
Comments / Special Features: Live / work opportunity
There is a picture of the place listed on the CPM Realty Corporation site.

&&

I have tried to email Grabcart from different alias email addresses and still no response.

The funny thing about all this, when I went through the application process, some guy named Jason Barry was there to respond within minutes.

I write this to inform all individuals, even other merchants, of their general business practices. In addition, I am asking for help.

I cannot edit, delete, or do anything to my products listed on their (www.grabcart.com) site. What am I to do?

Signed,
Me

PS. I am trying to keep myself anonymous until I can sort this problem out. I fear retaliation from them for writing this report.

Example: Lowering my prices even more.

Afterthought:

Oh yeah, there is another report found on this site with the rebutal of https://www.grabcart.com taking customer service very seriously. Does this sound like they are taking customer service seriously?

Date:

Company: Grabcart.com

Country: Canada   Province: Ontario   City: Toronto
Address: 835 Kipling Ave
Phone: 2672080217

Category: Internet & Web

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