Ordered "free" trial sample, agreed pay shipping... and then started receiving "monthly" subscriptions. They say it's in the "fine print" somewhere on the site. Well it should have been more obvious if it is; certainly it was obvious re having to pay for the shipping. Tried calling; that's a joke. Product shipped to me from a shipping depo here in Canada, but ordered online (E-Shopping) from their web site. They were hand-in-hand with another dental product... same thing, but at least I was able to get through, speak with a real "human" and cancel any further orders.
I've put in a complaint to the Better Business Bureau (from Canada, however, they've transferred it through to BBB in Dover where the website address is located). Told them I also had concerns about the privacy of my "personally identifiable info"; if they weren't above board about sucking us in for a product, well... it raises other concerns. Suggested they might want to have the Privacy Office look into the security of their web site and how they handle consumer information.
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