After making a purchase on a prescription drug, (though non-prescription in canada), I was informed the bill would be about $63 USD.
I then recieved an e-mail stating that the pharmacy no longer carried the name brand and the generic would be sent instead. The generic carried a cheaper price, I know because I checked. That month $150.00 was charged to my account.
I didn't realize until I recieved my statement and as I was unfirmiliar with the 'Health 2000' name my bank and I could not figure out where it came from. The next month I was charged the $63 dollars and recieved the 'generic' form of medication I ordered. After figuring out where the charge came from, I proceeded to contact the company.
All my emails came back to me with the warning that they could not be forwarded because they contained viruses. Funny, none of my other forwards had a problem. I called the company two months in a row. Was promised that the situation would be looked into... then nothing. When I returned to the bank with all this information, I was told that the 90 days I had to file a complaint had passed so I was out $150.00. Beware!
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