The following is detail of what transpired:
I have removed your program from my computer and don’t intend to reinstall it…as I stated, your program would not install the files it downloaded and after I got the audio file to install manually… after about five tries….I had lost my audio completely….the Raid Controller would not even install….I lost my HP printer using the file your program downloaded as well….the files downloaded are listed on my account info on your web site…I had to do a System restore and reinstall all my original audio files…I could not remove or install my Printer files because of what ever the file your program downloaded did to my computer…I spent three hours repairing the damage so that I could reinstall my Printer with the original files….so as you can see I am not prepared to reinstall any files that your program suggests…..If you look at my scan history ( time and date frames ) on your web site you will see that I spent almost three hours trying to get your program to work as it said it would….however that was not the case. The program was purchased on March 20, 2009…by credit card….I did not pay that kind of money so that I could spend hours updating your program so that it would work properly….when I purchase a program I expect it to operate properly and download the proper files….I don’t intend to spend my time talking to support on how to remove files from my computer that was downloaded by your program…….Thank You…..M.C.Langill
Sent: Thursday, July 23, 2009 12:25 PM
To: [email protected]
Subject: FW: Third and final request before legal action of the refund to my visa
We will have to mail you a check, what is your mail address?
I did provide them with my mailing address, etc……as you can see this was back in July of this year. I checked the internet and found that I am not the only dissatisfied customer.
Any help would be appreciated………..Milton C. Langill
This is their email address….. Melinda Greger [mailto:[email protected]]