Canada-Complaints.com » Furniture & Equipment » Complaint / review: Leons, Moncton, NB - Very poor customer service and poor manage | #9318

Leons, Moncton, NB
Very poor customer service and poor manage

We purchased a bedroom set from Leons (5 piece). I get to the cash register to find that instead of the two side tables, 2 dressers and bed, they meant that the bed and headboard counted as 02 different pieces and that only one side table came with the set. I was irritated at this obvious mis-direction / deception, but opted to let sleeping dogs lie and purchase the extra side table. I clarified then with Denise, the sales person there as to exactly what came with the set. She said that the bed, headboard, the one side table and the 02 dressers, one of which had a mirror which was included (so she said).

We eagerly awaited our new purchase but when it arrived, one of the side tables was damaged and there was only one dresser that came. Denise, the brilliant sales person also had sold us a boxspring that we apparently did not need for the bed we ordered... When we called the store the customer service person there said that the set only came with one dresser. Also, I specified that I had already clarified this with Denise, but the manager was really rude for a maritimer, and insisted that he was going to do nothing for me. I informed him that I wanted him to pick up the whole set and that would be the last time I shop there. He then mentionned a 10% re-stocking fee, and that we would have to pay it... What a load of crap.

My wife called the next day for a follow-up call, and the manager there "Joe" was very rude and condescending regarding her vocabulary in English (as she is primarily French).

I am not being ripped off for any re-stocking fee. You shouldn't either. DO NOT SHOP AT THE MONCTON, NB LEONS store!!! They are a bunch of fraud artists. Protect yourselves and shop elsewhere.

Chris, MONCTON, NB.

Date:

Company: Leons, Moncton, NB

Country: Canada   Province: New Brunswick   City: Moncton

Category: Furniture & Equipment

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