COMPLAINT BOARD RESPONSE FROM LASTMAN'S BAD BOY
Thank you for your comments over the last year or so regarding your shopping experience at Lastman’s Bad Boy.
We appreciate our customer patronage and look to respond to some of your comments. As you may be aware, our London and Kitchener stores have just recently celebrated their one-year anniversaries.
During the time of the new store openings in 2007, it was to say the least a very busy time for our company and was also a true learning experience opening two new locations just a few months apart.
Originally, we were a corporation of five stores and had them running smoothly for many years, however, when London and Kitchener opened, we experienced overwhelming success and a huge volume of business which is where we ran into some of our customer issues. We as a company have grown immensely and have learned how to cope with our newfound patronage from you – our customers. At no time do we or did we ever want anyone to leave Lastman’s Bad Boy with an unfortunate dealing. We have learned a lot and continue to improve our standard of business every single day.
In response to the majority of the concerns posted on the board, we note that a large number are very old dealings with us (in a span of well over a year), which coincide with the London and Kitchener openings. To those, we apologize and hope that you will give us a second chance at earning your business.
We appreciate all Lastman’s Bad Boy customers and strive to make you happy in dealing with us. We expect that your future shopping experience with us will be a great one. In future, should you have any concerns or matters to be discussed, please feel free to contact me directly at (416) 667-7551x 242 or our owner, Mr. Blayne Lastman at (416) 667-7551x258.
Tony Balasingham
Lastman's Bad Boy
President
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