I had the same sort of "surreal" experience just last Friday, when my wife and i were in the vicinity of the Kitchener store... and were curious to see to the newer models.
After about an hour, we had arrived at a "cash-deal" with one of the too-many(?) salespersons. He was making some pretty-good on-the-spot offers... even though we don't really need something new now.
After a short dinner, we returned to that store with the agreed-upon funds... and guess what? That salesperson, Rick Kensie, spun around with his hand over his mouth, exclaiming, "I never said that! But i'll give you a $50 coupon if you buy at the separately-listed prices." (I replied, "What are you laughing at? You're wasting my time! " And his supervisor was of zero help.)
Anyway, the up-shot of all of this is that we went to Marten's Furniture yesterday, also in Kitchener, and bought a new living-room set there... as i felt bad for my wife having been "played" like that at Bad-Boy's. At least we never bought anything there. And why sue over an oral agreement for something which they, in all likelihood, mark-up 4 or 5 times (what they paid for it)... still profiting well, even after almost any court-action outcome, or consumer-protection penalties.
I now recommend Marten's to anyone, especially they who have had similar Bad-Boy experiences. Marten's has regular prices which are half(?) the others, free delivery on EVERY THING in the store, salespersons who "go out of their way" to avoid selling a customer on something he/she really doesn't want or need, and a triple-A Better Business Bureau rating. Derrek was my rep, a very- friendly and honest person. (After my experience at Bad-Boy, i spent about half an hour on line and over the phone to check out some of the fairly-detailed stuff Derrek had told me about their products and policies.)