So I dont make allot of money, but every so often I like to treat my girlfriend and I to an ordered meal. Tonight (July 8th 2009), we decided to order from Pizza Pizza. It wasnt a complex order, just an extra large 3 topping pizza. I had my oder placed online by 4:43, and I was given a time gaurantee of 40 minutes. At 5:25 the pizza guy gets to my lobby and rings up. i check the time as I buzz him in, and notice i get a free pizza tonight. 2 minutes over the gaurantee is still late pizza. So the driver gets up to my floor, and I open the door for him, and say hello. He grunts at me, and I inform him that he is late, and my pizza is free, but I still tip my drivers, and would be giving him that. His face redened quickly, and the anger was unmistakeable. he began to shout at me in my hallway, so loud that my nieghbors came to see what was gonig on. He was raving that it was not fair, and that he was only a few minutes late. Before i can get a word out, he is on his cell phone to the call center, and he begins to shout at the call center agent, before passing me the phone to speak with the agent. I was asked a few simple questions, like what time he rang up from my lobby, and if the driver was being as rude to me as he was to her. She informed me that the pizza would be free, so I handed the phone back to the driver, and he was told this. He became even more mad, and said to me "your not geting this f*cking pizza" and got into an elevator, and left. Rather anoyed, I made my own call to theirr customer service department, and informed them of what was going on. They assured me that the matter would be resolved quickly, and that I would be sent out a fresh pizza, free of charge. An hour and a half later, at 7pm (give or take a few minutes) We still had not recieved our pizza. I made another call to the customer service center, and they proceded to call the store (pizza pizza number 205, on wellington, ottawa) and then told me that the driver had just left with my new pizza. It took the driver another 45 minutes to get to my appartment, which is realy surprising, because I could walk to the store in about 20 minutes. He hands me my pizza, I thank him, and he replies with a 'yeah whatever' and leaves my building. I set the pizza on the table, get some plates and such, sit down with my girlfriend, and open the box. Inside was the worst looking pizza I have ever seen. A mcdonalds cheeseburger has more cheese than what was on my pizza, and to top it off, the dough was not properly cooked. I tried eating a slice, and could only get about halfway through it. Not only did I discover the dough was not thuroughly cooked, but it was actually cold. Once again I called pizza pizza, and spoke with a customer service agent, and explained to them the state of my pizza. They assured me that they would make sure another one was sent out, promptly. 10 minutes later, I get a phone call from thier main center, in Toronto. The tell me that the store is refusing to send out another pizza for me. Now rather peeved off, I ask what they are gogn to do about it. I tell the agent that it has been about 2 and a half hours since I made my order, and that I still had no pizza I could eat. They told me that there was nothing they could do, because the store was refusing to send out another pizza, and that no credit would be posted to my account, since large items such as a pizza would only be replaced.
Heres the real kick in the pants though. I work hard, and long hours. All day the only thing I have eaten, was some toast and PB for breakfast, and a coffee. I dont eat when I work, because I find it slows me down. I was feeling fine all day, then had a half slice of the pizza that was sent over. After all the bs was over with, I had no appetite, so after i threw the pizza in the trash, I made my girlfriend some dinner, and settled down to relax. At about midnight, my stomache began to grumble, and not in an hungry way. A few minutes later, I was wretching my guts out, and dry heaving, since there was nothing but a half slice in my stomache. Shortly after that was over, I had to rush back to the bathroom, this time, for the other end. My girlfriend is a registered nurse, and told me that she was 90% sure I had food poisoning. She said the only way to be 100% sure is for me to go into a clinic in the morning for a test.
Overall, an extreemly bad experience with a company that I have been using for more than 10 years, and a case of food poisoning to go with it. Try to avoid this store if at all possible.
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