Complaint / review / scam report and Roger's
Illegal charges on my cell phone bill

I am also a victim of this fraud. I started receiving these texts back in April without knowing that I would be charged for them. In fact, the first month wasn't charged at all so I just assumed Roger's was doing some kind of promotion and I never responded to any of these texts. But, TWO months later, my bill started showing an extra $36 taxes for these texts and when I called to explain that I had never signed up for this, the Roger's/Fido representative insisted that I had returned the messages and would have to pay the charge. She claimed that I had returned them at a day and time I was booked with and treating a patient AND my phone was turned off as it always is during these times. When I told her this, she suddenly changed her tune and said she would credit only one month as a 'goodwill act for a valued customer'. What a crock!! She knew at the time that a second month of charges was on my next bill yet she did not tell me this at all and now Roger's will not credit the second month back to me claiming that they will be losing money. Furthermore, I asked her why none of the so-called texts apparently returned from my phone showed up on the bill and her response was, 'We don't provide those details'. I firmly believe this is a scam that cell phone companies have going, expecting that they just have to harass the customer a bit and most people will pay the charge even if it IS fraud, particularly since they refuse to provide exact details of any apparent 'replies' coming from my phone. I warn everyone to avoid Roger's/Fido because they WILL stick you with the charges; they even continued to charge me for 2 more texts they claim I sent on July 5th, nearly a full month after I clarified the situation and they still refuse to provide any details on these so-called 'premium texts'.
Author: Contact with Author

Offender: and Roger's

Country: Canada   Province: Ontario

Category: Electronics and household app.


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