On the week of July 14, 2007, MDG claimed that it was offering a free XBox with all desktops and laptop models. Foolishly enticed to their store, I was ensnared by the ingenuous offers presented by the sales representative who did not even have the decency of providing his name. When asked of the Xbox offer, he nonchalantly mentioned that it was only for models that cost in excess of $1, 600.
Additionally, MDG used ambiguous components names in hopes of swindling its customers. The CPU of the Vision L I bought was, in MDGs idiosyncratic tongue, an Intel Two Core Processor. Intel Corporation, needless to say, does not refer to any of its processors as such. This name implies that the processor MDG is offering belongs in the superior Intel Core Family, while MDG actually ships a slower, and out-dated processor Pentium D processor in the inferior Intel Pentium family with the Vision L model. Ironically, the Vision L model was in all likelihood designed for consumers who lack enough foresight to anticipating MDGs further perpetration of fraud.
Ten days thereafter, I examined the specifications of the computer I received. I discovered that MDG did not have enough grace to place in all the screws. A substantial number of screws were missing so as to compromise the reliability and the stability of the framework, leaving the components therein hanging precariously.
The disappointment I experienced, however, could not compared with the frustration I felt upon realizing that I had received an incorrect computer component. As advertised on the MDG website www.mdg.ca, the Vision L model should have a RAM card from Kingston Technology Company, but instead I received a RAM card of an inferior and cheaper brand: Corsair.
I had trusted that MDG would at least have adequate conscience to install the parts that it had promised its customers. Clearly it didnt. MDG substituted components for inferior counterparts while cutting corners at every turn. At that moment, MDG had lost what little faith I had in its ethical and moral standards.
If MDG had already stooped this low, what guarantee did I have that MDG had not simply used refurbished components for the over-priced system I purchased. Since it had deceitfully downgraded the RAM card, I had every reason to suspect that other components did not meet the promised specifications.
I phoned customer support that night asking for a full refund, and the representative instructed me to speak to the store manager in person.
I re-visited the store in three days and addressed my complaint with the manager, who expressed disinterest and challenged me to engage in litigation against MDG. I called customer support again, and was simply instructed to contact technical support. When I contacted technical support, the agent then referred me back to customer support. It seemed that the two departments were more interested in tossing responsibilities around than in providing their customers with support. Little wonder MDG boasted of its 24/7 help line, with the full intention of keeping its customers on the line 24/7.
Ultimately, customer support dismissed my complaint by noting that the invoice had indicated a no-refund policy. No where within the MDG store or on the flyer, however, warned of such a policy. The sole piece of document on which this warning was printed in almost an eligible font size was the invoice, which I received in excess of 5 minutes after I had made my payment. If I had been informed prior to the payment, whether in writing by a sign or verbally by the representative, I would not have continued with the transaction.
Above all, I am exceptionally dissatisfied with MDGs unethical business conducts involving the authenticity of its product and the advertisements thereof. If I were to have a choice between buying a system from MDG and setting my money ablaze, I would choose the former only in fear of contributing to anthropogenic global warming.
David
Mississauga, Ontario
Canada
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