Complaint / review / scam report

I want to let others know of the bad service I received from a Calgary

Based plumbing company called Clearview Plumbing.

In the fall of 2005 Clearview Plumbing staff working at my home doing

rough-in work for my basement development discovered that the existing

reverse osmosis water purification system that had been in the home

when we purchased it was cracked and leaking. He recommended the

replacement of the unit and I approved it.

The new unit was installed November 30, 2005. by this time I had paid

Clearview Plumbing more than $21, 000.00 for work done at my home,

including $900.00 for this RO system.

The new R/O unit did not work well on the day it was installed,

producing very little water and the installer told me it would take

time to build up pressure before it would work properly. In the next

few days this unit did not produce water at the rate that the previous

unit had and then stopped producing any water at all by the end of one


In December the service technician returned to my home to examine this

unit and said he did not have required parts to repair it and we

agreed that he would return in January 2006 to conduct repairs.

In January 2006 I contact Clearview Plumbing as I had not heard from

them. And they said they would send out a technician

On January 10, the same technician attended my home but was unable to

repair the unit as he said that he needed additional parts that he did

not have with him and he would re-schedule the repairs.

January 11, I receive a call from office staff at Clearview who

schedules the technicians return visit for January 12.

January 12 I receive a call from Clearview Plumbing to say they do not

have the required parts and reschedule for January 18

January 18 Clearview calls to says that the assigned technician was

"not in" today and reschedules for January 19

January 19, Clearview calls and says that the technician is "still not

in" and reschedules for January 25

January 30 a different technician attends my home and informs me that

the original technician is no longer with the company but he examines

the malfunctioning R/O system and told me that it is not the right

type or size for this home. He told me that he would investigate

getting the correct system for my home and his employer Kyle Lumsden

and Clearview Plumbing will give a complete credit for the cost of

this unit towards a new one. He also finds other problems with our

boiler heating system and takes photos of the mechanical room. When he

leaves I ask him to return with three things:

Records / invoices of all work done

Estimate for R/O replacement

Estimate for boiler replacement

February 17 met both Mr. Han*** and Mr. Joe Crisara attend my home

representing Clearview Plumbing to discuss problems with R/O system

and boiler plans. Mr. Crissara is an international HVAC expert and

sells his services to companies to help them improve their businesses.

He introduces himself as "the problem solver" and leaves my a business

card from Clearview Plumbing with a phone number form Michigan which

is out of service. It turns out he is based in Michigan.

February 23, I have not heard form Clearview Plumbing so I call and

speak to the technician who says he is working on estimates and will

call me back.

March 2, speak to Mr. Crisara when I find his correct Michigan phone

number on his web site. He is unable to explain why estimates have not

been produced by Clearview Plumbing. I inform him that because I have

no potable water in my home for last 3 months and no useful efforts by

Clearview Plumbing that I have had the R/O system replaced by another

firm and seek a refund he assures me this will be done.

March 3, 1145 hours I deliver non-functioning R/O system to Clearview

Plumbing office with letter requesting refund. Ask to speak to owner,

Kyle Lumsden, and am told he is present but does not want to speak to

me. The Same service technician is present and assures my I will get a

full refund.

April 10 I contact Clearview Plumbing with a reminder message about

refund which prompts a series of emails from Clearview Plumbing with a

discussion about the refund. In those emails with Clearview Plumbing

they acknowledge the "problems" with the unit. But fail to produce

refund and refuse my suggestions of mediation or arbitration to settle

this matter.

I file a law suit against Clearview Plumbing and wanted to call Joe

Crissara as a witness but he had relocated to Los Angeles California

and would not return my calls or emails. It was prohibitively

expensive to subpoena him for trial.

Mr. Lumsden agrees to court recommended mediation but is hostile when

he attends and unwilling to negotiate a settlement.

At trial, Mr Lumsden produces no evidence, admits under oath that the

unit was damaged and that his company agreed to remedy the problem but

has no excuse for not doing so except to blame me for being difficult.

The judge found in my favor and Clearview Plumbing paid the entire

amount I was seeking, $900.00, plus my court costs.


Clearview Plumbing and Heating LTD, sold me, and installed in my home,

a reverse osmosis water purification unit that never worked properly

and that they have made it difficult for me to obtain a refund.

They have not been punctual in their appearances as their motto "the

punctual plumber" guarantees and have provided very poor service on

this one small issue while conducting a much larger job at my home.

When I needed safe drinking water for my family I asked Clearview

Plumbing to install a water purification system in my home.

When the r/o system they installed did not work I asked for repairs

When they did not repair it I asked for it's replacement

When they did not replace it I asked for a refund

When they did not give me a refund I asked them to attend mediation/


When they refused to attend mediation I filed a claim which lead to


Only When we were unable to come to an agreement at mediation did I

proceeded to a hearing

I won this matter because they had no defense and offered none, they

were simply difficult.

Author: Contact with Author


Country: Canada   Province: Alberta   City: Calgary

Category: Construction & Repair


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