We were extremely satisfied with our KD rectangular (Royalty) pool. After about 6 years of normal use, 3 of the top rails (covered by the liner) began to fade out and turned white. We continued to use the pool and noticed the liner top was getting worse. Arriving home from work, I discovered the pool laying completely flat. As I was looking at the destroyed pool, It became obvious that the liner which covers the top rails had split from one end to the other.
I contacted Vogue Pool Products, and they supplied me with information on warranty proceedures. One of the needed items was the sales receipt. I did not receive a receipt as I purchased the pool on line with a credit card.
After a couple of weeks, I received a letter from Zhuzi Cui stating The damage was beyond their control and with no sales slip, They were not going to help me with the lifetime warranty. He went on to say I could purchase the required parts from a local dealer. (Fat Chance)
The lifetime warranty for the liner is not being honered and I am very unsatisfied with the conclusion.
0 comments