» Computers & Services » Complaint / review: HP - Poor service, highly frustrated! | #1034

Poor service, highly frustrated!

I had called to HP long back and placed the order for Service (repair), since my laptop is under warranty. When I could not receive the Box for 7 days I placed a request to then and they sent me the box (F60988-01). Next day I received a Empty box (with Reference no F60988-01) in which I kept my Laptop and I shipped to HP repair center. I sent the laptop to HP repair center, but the laptop was returned to me after few days without repairing. I again placed the order for repair. I told to customer care this situation.By the time I received the empty box for my first order (F 57107-01). I called Immediately that this is situation shall I send my laptop in this box. They said that i can send my laptop in the box (which was referring to the order no F 57107-01. Its almost 13 days back story. I shipped my laptop to the HP on 30th Oct. from the next day itself I am calling to HP that whether they had received my laptop or not. Just to confirm that they had received it or not. Daily I am calling to Customer care and they just route the call here and there for around 2 hours. Daily i am spending around 2 hours to get the status update but everytime customer care says me that they don't know anything about it. I am highly frustrated and irritated with the response I am getting from customer care. Beware people!

Thanks and Regards,



Company: HP

Country: Canada

Category: Computers & Services


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