Complaint / review / scam report
Won't stand behind their products

My wife bought a $100 jacket there in February. As she is shedding weight from a pregnancy, it was to get her through to the summer. Unfortunately, the zipper is defective and we only managed to get back to the store in March, after the 2 week exchange window (try going to a store with newborn twins at home). We wanted a replacement, or at least a reasonable level of service regarding a repair. Instead we got attitude from the clerk and a 4-8 week delivery on the repair. By the time we get it back, it will be warm and the jacket will have no purpose. After shopping there for years, we see the company's true behaviour (which have nothing to do with the principles they preach). Very sad. Very disappointing.
Author: Contact with Author

Offender: Lululemon

Country: Canada   Province: Québec   City: Montreal

Category: Clothing & Footwear


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