I leased a car through a company called "Yes Plan". After a few years this lease was transferred to Wells Fargo without notice. When the lease ended, the company asked me to pay $5000.00 as a buy out. Since this vehicle's value was originally only $12 000.00 and I had already paid $32 000.00, I informed Wells Fargo that they could come and get it. They declined and asked me to make them an offer. I offered them $2 000.00 and they accepted the offer. I made the payment. It is now 7 months later and they still have the car registered to them, and despite significant efforts on my part, they have not sent me the transfer of ownership papers.
It is now time to insure the vehicle, so I went to discuss this issue with the insurance company, who called Wells Fargo. A representative of Wells Fargo stated that they would fax the papers to the insurance company, but did not follow through on this promise. I am already out of pocket because I had to pay $96.00 for temporary insurance till this mess was sorted out. I am unable to insure the vehicle in the normal fashion until Wells Fargo faxes these documents.
I am still being given the runaround by Wells Fargo after 7 months, this is ludicrous.
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