Complaint / review / scam report
Terrible customer treatment!

I am writing to complain about the flight ticket issued by Globespan.

I bought the returning ticket from Vancouver to London for $725 for May 2 till May 24.

With the same flight, my friend only bought it for $502.

She bought it from travel agent only one day before me.

Since her travel agent told me that the price has fluctuated, there's very little chance that price would go down.

Therefore, I bought the ticket directly from GlobeSpan website at home.

However, just on the day I need to make amendment for my booking, I checked the price for my flight again, and it's become $612.

I am really mad about this because it seems like that the company is treating customers like fools.

I am paying for a lot more than the price is asking. If I know the price would go down again, I wouldn't buy it at that time. However, I didn't know!

I complained this to a customer service representative of GlobeSpan, the answer i got was not satisfying either.

He told me, at the time I gave them my credit card number to purchase the ticket, I have agreed with the price.

He repeated the same thing over and over again, just to tell me it's all MY decision making the WRONG purchase.

(well, HELL NO! the company should give full information about their product to customers whoever is gonna purchase the product.)

I also asked the representative about what makes the price fluctuated so much, his answer was " because many people booked it online".

Again, he is still blaming on customers. In other words, if not many customers buying their ticket, price will be cheaper. (what? If it's all because of customers, then how come customers don't get to decide the price they want? )

I really don't agree with the answer he gave me since customers only purchase the ticket when they need to. Only the cunning business people would change price in order to maximize their profits.

For customers, it is really not fair. They desire to know the choices and full information about the product before making the right decision for their purchase.

In my case, I had not been given enough information by Globespan. Move rover, even though I have told them about my complain, they've done nothing.

As a frequent traveler, I will no longer want to purchase ticket from globespan. I also think that it's time to seriously examine their customer service, employee training and improvement for treating customers. Until the time I get the satisfying answers and treatment, I will not and will tell my family and friends not to purchase from Globespan again.
Author: Contact with Author


Country: Canada   Province: Canada

Category: Cars & Transport


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