These guys scam customers who bring in their car by damaging parts, or loosening bolts on things so that you bring the car back numerous times, while they keep the meter running.
This is unacceptable, they not only are dishonest to customers, damage our cars, but their Service Advisers are in it with certain techs that they work with, to say parts are damaged then the Service Advisers sell you spare parts at a premium and split their commissions with the techs. At The BMW Store Vancouver, they can hardly be called Service Advisers, more so they are a salesperson in disguise, from my experience. There is a huge conflict of interest in this type of misrepresentation where you have no choice but to go through a Service Adviser to get service done on your car. The particular man I have had the misfortune of dealing with has been extremely rude, condescending, and without any sort of dignity or honesty. I Paid a great deal of money to get my car serviced there, what I received was a know it all attitude, and a car that I was unsuspectingly sent home with which was a hazard on the road, which was a hazard to my family and my personal safety on the road as well as to other motorists. Not once but 3 times! This is NOT ACCEPTABLE. I was forced to take the car in numerous times, to have the same issues fixed over and over only to be charged and told it was done when in actuality the work had not been done properly. This caused a lot of frustration, I had to miss work many times, and I do not appreciate being charged a premium to have someone not only damage my car rather than fix it, but also have them put my safety and that of others at stake, to fill their pockets...
Long story short, They are dishonest, unethical, careless, and perform sub-par work, while charging you a premium. I went to a different BMW service center and had my car fixed properly, and after I shared my experience with them, they also confirm my suspicions and suspect foul play, many of the things they said were fixed and charged me for were not done, and work that was done was done disgustingly carelessly. I mean its simple bolt and unbolt, not heart surgery! I have since contacted, the Ministry of Transportation, the Better Business Bureau, BMW NA, and my Attorney to deal with this issue. therefore can not go into specific details as to what exactly THE BMW STORE Vancouver have done, but I have been informed by various agencies, as well as from internet board post by other customers who have had similar experiences, that this is an ongoing issue with this BMW Dealer/Service Center. And I will write again to let everyone know how things are going.
In the mean time I would STRONGLY CAUTION anyone who is thinking of taking their car to The BMW Store Vancouver, or is already taking their car their and is accepting their mediocrity and total disregard for ethics and safety, to consider some other BMW Service Center, in BC. Because we don't have to accept this.
(Search google you will find reviews like i did.)
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