Complaint / review / scam report
Privacy Protection Plus
Dubious membership application

I was the victim of this company based in Des Pleins, Ill . I noticed a weird recurring charge for $14.95 on my VISA for "Privacy Protection" going back over 18 months! As first I thought it was actually VISA charging me for an automatic anti-fraud protection or something. I asked them and they said it wasn't them but provided me with a toll free number to call them. I spoke to a lazy sounding woman at Privacy Plus who said that I had become a member by clicking on a banner on a website. I said I didn't remember doing that or signing up with any fraud protection services. She immediately agreed to reverse the existing charge, and sounded as if this was a regular complaint. I then demanded that I wanted all the charges for the past 18 months reversed and she put me on to a service manager named "Andrew". He also sounded bored and before I really could even complain, agreed to cancel my membership immediately and refund in full the remaining payments I had made within two business days. I am very suspicious that I am not going to get my money back - it was just way too easy! But then I started to think, it could have been that I paid for something online and clicked on an ad that looked like an offer to research fraud protection or something (I can't remember it was over a year ago), but I know I didn't sign up for anything and I searched through all of my emails from that time and couldn't find ANY membership information being sent to me. I usually don't sign up for these insurance and protection things as I believe they are all a cash grab anyway. The long and short of it is - they are very dubious in how they enroll people - they are either piggy-backing on a legitimate credit card sign up or actually stealing people's numbers and claiming they signed up. The quickness in which they refunded my money no questions asked is just weird. If I had signed up for it, why would they so willingly cancel my membership and refund my money? They have a sophisticated scam going on and by operating on the somewhat level side with a phone support service they are able to get away with it. I wonder how many people out there don't even think twice about this charge? It's just the right low amount charge and name (privacy protection sounds good right? ) to slip under people's radar as a regular VISA service charge. Watch out!
Author: Contact with Author

Offender: Privacy Protection Plus

Country: Canada   Province: British Columbia   City: Vancouver

Category: Business & Finance

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