Canada-Complaints.com » Business & Finance » Complaint / review: Privacy Protection Plus - Dubious membership application | #9413

Privacy Protection Plus
Dubious membership application

I was the victim of this company based in Des Pleins, Ill. I noticed a weird recurring charge for $14.95 on my VISA for "Privacy Protection" going back over 18 months! As first I thought it was actually VISA charging me for an automatic anti-fraud protection or something. I asked them and they said it wasn't them but provided me with a toll free number to call them. I spoke to a lazy sounding woman at Privacy Plus who said that I had become a member by clicking on a banner on a website. I said I didn't remember doing that or signing up with any fraud protection services. She immediately agreed to reverse the existing charge, and sounded as if this was a regular complaint. I then demanded that I wanted all the charges for the past 18 months reversed and she put me on to a service manager named "Andrew". He also sounded bored and before I really could even complain, agreed to cancel my membership immediately and refund in full the remaining payments I had made within two business days. I am very suspicious that I am not going to get my money back - it was just way too easy! But then I started to think, it could have been that I paid for something online and clicked on an ad that looked like an offer to research fraud protection or something (I can't remember it was over a year ago), but I know I didn't sign up for anything and I searched through all of my emails from that time and couldn't find ANY membership information being sent to me. I usually don't sign up for these insurance and protection things as I believe they are all a cash grab anyway. The long and short of it is - they are very dubious in how they enroll people - they are either piggy-backing on a legitimate credit card sign up or actually stealing people's numbers and claiming they signed up. The quickness in which they refunded my money no questions asked is just weird. If I had signed up for it, why would they so willingly cancel my membership and refund my money? They have a sophisticated scam going on and by operating on the somewhat level side with a phone support service they are able to get away with it. I wonder how many people out there don't even think twice about this charge? It's just the right low amount charge and name (privacy protection sounds good right?) to slip under people's radar as a regular VISA service charge. Watch out!

Date:

Company: Privacy Protection Plus

Country: Canada   Province: British Columbia   City: Vancouver

Category: Business & Finance

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