I have been an excellent customer for 3 years at EasyHome, the staff have been great, however, recently my grandmother passed away who lives in New Brunswick. I had to pay for the flight home and have been a week late here and there for the past month. They have allowed their collection agent to call day in and day out to my home and be very rude and threaten to come get my items. I informed the manager of that location of the rudeness and she did nothing, so I went over her head. I left a complaint on the contact us page on their website. The district manager called me within a few hours, listened to my situation, is dealing with the agent and also gave me a free week to help me get caught up to the point where I will be fine. Moral is: If you are having that many problems with a store, complain to the right people and they will fix it for you.
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