Complaint / review / scam report
Last week I went to a citifinancial branch to make a payment. Before this I was going to call to see how much was left owing on my loan because I thought it would soon be paid off probably another 4-5 months and it would be done. When making payment I am told that my loan has expired and I am still owing 9168 at that time I thought she meant $91.68 and I said well thats no problem I will pay that as well today. She then stated it was $9168 and I just about had a stroke because I honestly had the thought that I was near the end of this loan. So I ask her why the balance is still at such a huge amount and she told me it was due to payment deferrals I had done. Yes I had requested a few deferrals that I am not denying...but then she went on to say I had 9 deferrals over the course of the 5 yrs to which I am totally opposing. I requested a statement of my payments and dates of deferrals. After scanning statement I realize there are times deferrals were done without my consent. I am totally at a loss to know what to do...because I honestly do not agree I owe them over $9000. PLease please someone point me in a direction where I can get some advise or help. I am not disputing the fact that I owe them money..just not that much...HELP PLEASE
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