I called Capital One tonight with a question about my bill. I answered the questions the customer service person had for me on my capital one account. Then then notified me that they can not speak to me about my account because I am not the primary card holder and Privacy Laws (PIPA). I asked what are they talking about and they switched me through from one person to another, this went on and on, until I got a supervisor. Then one of the people said I need to speak to the Fraud Investigations Unit. I asked why? They wouldn't tell me.
I called back again and asked to speak to a supervisor, they got one on the phone after I waited on hold forever. They told me that I have been removed from my own account for the last year to year and half and that I am dead or divorced and that is the cause of my problem. I told them I am not dead or divorced. I asked the customer service person, "What the hell is going on here? Is someone using my account under false pretenses? " They said "we can't talk to you about your own account." They were rude and could care less about what was going on. Then the one lady I spoke to said that I can talk to someone on Monday about it at their corporate number, etc. I told them that I would like answers on what is going on with my account NOW! They asked if I had used it recently and I said yes. I told them the last purchase and it went through, etc. No Problems.
I called back a third time, I asked for the name of the President of Capital One and asked for the contact information. The Capital One Representative refused to give me a way to contact the President of the Company and would only provide me with his name: Rich Fairbanks, and said he is located in the United States. I asked for and email for Mr. Fiarbanks and I was laughed at and the call was ended by the rep.
I find this really appalling that Capital One has treated me this way and none of this makes any sense at all, what so ever! I am also upset at the fact that I have been informed tonight that for the last year and half or so that none of my credit activities have been reported to the Credit Bureau, and I am no longer on my account which is still active. I have also NOT DONE ANY FRUAD with my card. I also told them over and over if there is someone doing something with my card I would like to know about it. They told me again that I am dead or divorced.
About a year back I had a question on my bill and the Capital One Representative told me that my account is frozen. I asked Why? They said it was frozen due to the fact that I am in Credit Counseling. I told them that that is not the fact and know nothing about it, I haven't been to any Credit Counseling and I pay my bill every month. They then sent me an apology letter in the mail stating that there was an error in their system and that they have now verified I am not in Credit Counseling, and the problem is fixed. They also gave me a credit on my account. Now tonight the Rep is telling me that instance that happened may have removed me from my own account. I am at the point where I wish Capital One would Please Get their Heads out of their Ass!
I am now going to pull my credit report and see what the hell Captial One has been saying about me. For the record, I have paid on my card every month, and as far as I know was in good standing, I never did any fraud on my card. I am so upset now with what they have done to me. I don't even know where to start. None of this makes any sense at all. Now I have to wait till Monday to talk to someone about my account. This is crazyyyyy!!!
Any one can contact me about this at:
Lake Cowichan, British Columbia
Canada
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