I purchased an online sample of the Acai Berry on July 16th, 2009 and was only charged $3.75 for shipping and handling, and was given 30 days to cancel. I took the pills for a week, and found I was itching all over. I was on medication at the time, and concluded that this product was not for me. I cancelled on August 6th, 2009. My Zellers Mastercard was billed $130.97 the next month even though I cancelled, and despite repeated calls, have never received a refund. I have repeatedly called their contact telephone #866-449-5567 to cancel all the unauthorized automatic orders that they have continued to send me. In desperation I cancelled the Mastercard as this was the only way to end their shipments.
This is a US based company and I believe that they have sold my MasterCard number to third parties because the shipments appear to be from different companies, and when I phoned the toll free number, they admit that they have received my cancellation notice but admit that not all shipments have come from them. All this prevarication has led me to believe that there is immense fraud at work, and I am soliciting your assistance in whatever manner you can help.
Listed below are the Companies who have sought fit to send me shipments without any authorization with regards to the matter above: FOCUSCLEANSE, NATUREBERRY, MAXACAIBURNCOM, GOODLIFE, WELLAPPEAL, AGEHEALTH, GLOBAL WELLBEING, SF*MAX ACAI and YV*ABSOLUTE ACAI
You can see that I have been harassed excessively. Month after month I have been charged for a product that I have never authorized or accepted from the Post Office. These shipments have been returned to the sender unopened directly from the Post Office. I have contacted the Post office and have obtained tracking numbers. The total amount of money that has been debited to my Mastercard is $1738.47, all for an initial $3.75 shipping and handling fee. I have also returned all bottles through registered mail. I still did not receive any refund.
I would appreciate it if you would look into this matter for me. Your website states there is no information on this Company. On the Internet there are numerous people who have cited the same situation. I believe this is a scam, and until the Better Business Bureau takes charge and gets answers, a lot of people will suffer an unnecessary loss.
http://dieting.casubi.com/search/goodlife acai berry
I hope to receive a favorable response from you. Thank you very much for all your effort in providing the public with some assurance that there is an Institute that holds these fraudulent companies accountable.
Yours very truly,
503-20 Mississauga Valley Blvd,