I ordered 2 products from this company and upon recieving the trial offers cancellled any future orders. I was then charged the full amount for the trial offer and then a week later shipped an additional order, totalling over $475 in cdn charges to my credit card. I have yet to recieve any of the additional product.
When I called to see why they charged me and if the money could be refunded they told me they would cancel future orders but would not refund the charges. I asked if I could ship it back for a refund and was told no. This is absurd. When I asked to speak to a supervisor and was givein the run around, when I finally pushed for a 4th time to speak to someone they finally passed me off to someone who was even less helpful. She asked the dates of my cancellations (I don't record these in my daytimer) to check the recordings. My next comment is, at no time when placing these calls was I informed that the calls were being recorded. However I wish I knew when they were.
Please, I would be happy to return the unused product and I would like my money returned.
Amie Moore
(902) 209-4442
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