Complaint / review / scam report
Shoppers Drug Mart
Nocare/concern customer bad business practise/ liars

I have purchased expensive cosmetics from shoppers. Offered no samples, gifts when there were available. An event was coming up, Alexis, the cosmetics "manager" phoned me because she knew of my purchases, told me about Lancome event where I was to receive a gift, which I had been waiting for. She had my phone number, was supposed to phone me to let me know the date and time of event. She was going to put my name on a Lancome gift, to be kept aside for me. She did not phone me -- I call after the fact, she gets defensive, starts making excuses PLUS MY GIFT was GIVEN TO ANOTHER PERSON--THIS IS TOTALLY UNACCEPTABLE!!! not even apologetic, defensive again, I must wait for the next gift!! How is my gift, with my name, phone number given to someone else??? she insults me, wants to get off the phone very quick.

I told her that because of this unacceptable situation I am returning a purchase which I have not opened or used and she says she WILL NOT TAKE IT BACK!!!

I could have purchased elsewhere where they had a gift but this youngster --put such a spin on this "event" so I lost out

it is a newer shoppers and the staff there dont have proper training if you want to know about cosmetics ie Lancome Clarins etc --tthey just say they are good BEST TO BUY AT THE BAY IF YOU WANT PROFESSIONALS AND ETHICS

Author: Contact with Author

Offender: Shoppers Drug Mart

Country: Canada   Province: Ontario   City: Vaughan

Category: Beauty & Appearance


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