TO Whom it may concern:
I recently subscribed to Rogers Cable on July 19, 2011. First I was told over the phone by the salesrep that I would get the promotional price for their Digital Plus package for one year contract and then after I had agreed to the contract over the phone, I got my first bill, I was appalled to find out I was being charged the original full price. When I called Rogers, they told me the promo plan/contract simply didn't exist and they couldn't honour the original promo price and since I signed up for a year contract, I can't cancel it or a penalty of $200 charge would occur. So, after a lengthy argument, the billing department could only give me a discount on the original full price, but not the promo price. So I accepted the second contract with a discount for their Digital Plus package. Fine, but then, ….
2nd month into my one year contract plan with Roger's cable, I noticed some specialty channels (part of their online advertised Digital Plus package programming) such as Discovery, History or Food Network simply couldn't be received or viewed. I called Rogers and they told me a filter was put on specialty channels because I am paying the discounted price, not their full original price. So I am getting "discounted" on my Digital Plus programming / available channels. I told them that I signed on Digital Plus package because I wanted these specialty channels and there are supposed to be part of the Digital Plus package programming as advertised and listed on their website. The manager told me that I don't get them because I am getting a discount on the plan. So I am getting discounted on the programmings. If I want these specialty channels, I have to upgrade to VIP package!
I am appalled and shocked by Roger's unscrupulous and unethical practice of misleading information and I feel very unjust and being treated unfairly. A contract is a contract even if it's done verbally over the phone. I don't understand why I am being treated this way. Can someone please help me?
Regards, Ro
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