Water Softner went out, Apr 25th. Sears scheduled repair for May 5th. I waited all day and no one showed up, they re-scheduled for May 6th, 12-4PM. On May 6th, no one showed up again. I called several times during the day and they said the service guy would contact me. Service guy never called. I finally called Sears around 3-30PM. They said they re-scheduled it to May 10th, 12-4PM. No one called me about the re-schedule, I HAD TO CALL THEM! So May 10th comes and Sears Service calls and tells me I'm on for 8-12PM. Well I worked my day around so I could be home between 12-4PM as per their previous schedule. I wait till around 9AM and Sears calls to tell me no one will be there and they re-scheduled it to May 11th, 12-4PM. To sum this up:
May 5th Sears cancels service
May 6th Sears cancells service
May 10 Sears cancells service
May 11th who knows what will happen, Sears may cancell this service too!!!
Each time I had to re-arrange my plans so I could work around Sears Service and each time no one shows!!!
SEARS SERVICE REALLY NEED TO DO SOMETHING ABOUT THIS!!
I also have a feeling this complaint goes on deaf ears and probably will only go no where as many other complaints.
If you wish to contact me, I'm at 403-454-6101 or if there is no human to talk to, you e-mail me at [email protected].
0 comments