I went to Rogers last week to upgrade my phone. I was not due for an upgrade, but was just inquiring as to how much it would cost. To my surprise (and the representative's), there was a $0 upgrade fee. I went back to the store within 2 business days of that visit to upgrade my phone. It now said that there was a $351 upgrade fee (which is the correct amount). Turns out, there was a system glitch the previous week, and had I decided to purchase my phone then, I would have gotten it for $351 cheaper. I called Rogers customer relations to ask what could be done as this system error was on their part, and that it was unfair to me that this upgrade fee appeared out of nowhere over the course of 2 days. Although several representatives agreed with me that I should pay the price that was originally quoted to me, no one followed through on their words. Instead, I am being penalized for a glitch on their side. When I called different customer relations representatives, they all sympathized and admitted that the error was theirs, but no one followed through by offering me the phone at the original price, or by offering a discount.
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