Unable to book flights, nothing available for weeks at a time, another instance one day layovers in Toronto for a trip to east coast??? Decided to forget Canada, thought I'll try AIRCANADA VACATIONS so I could use my points, well, -- not a chance, as well as 75000 of my hard-earned points AEROPLAN wanted thousands of dollars .. it actually cost less to book directly!! When I called Aeroplan to complain I too was told by a supervisor (probably the same person another complainant spoke with) that I should have booked last year .. Sorry Rachelle, not everyone has that luxury.
Judging by the internet, complaints about AEROPLAN don't appear to have decreased in over six years & it sounds like it is the same complaints over & over ... I use my credit card on the premise that I am earning rewards that I can use at my discretion!!.
I have requested CBC's MARKETPLACE investigate, & have filed a complaint with CIBC...please advise what action you have taken, or, if you feel that your complaint warrants looking into a class action lawsuit? I believe there is already one in place about Aeroplan's expiry.