Complaint / review / scam report
Don't use them
Do not use/purchase Costco debit machines it is the worst mistake I have made so far in my business. We had one installed a few months ago and signed a 3 year contract and now we find out they cannot take more than a 5 number pin and cannot take a chip as of yet "but they are working on it". 70% of our customers have 6-7 numbers in their pin and 90% have chip cards. The bank doesn't issue non chip cards anymore and now we have to inconvenience our customers and tell them to go use a atm... I tried to speak with them and was very rudely told I can wait until they feel like updating or cancel contract for a $250 fee. So now I have to pay a fee for something that doesn't have a use unless my customer wishes to use visa which is more expensive for me but makes Elavon more money!!! A $250 fee to cancel... $250.00 worth of advertising isn't going to fix the campaign I am about to embark!
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