Complaint / review / scam report
Canadian Tire
Terrible customer service

NEVER shop at the Yonge and Steeles location, rudest people, worst is the owner and she hires equally awful employees.

I called the store to ask about portable a/cs, they told me what they has and said that 4 were available, said I couldn't hold or pre-purchase, and they couldnt send to a store closer to me because they are individually owned franchises. I called again to make sure the product I needed was on the floor, person checked and I proceeded to store for purchase, arranging for childcare because of distance.

An hour and a half in traffic later, the store said that they had no such product and that I should just buy the next availble model--almost twice the price quoted to me. When I complained about the mistake to the Duty Manager, the owner came by and said the same thing, 'that's all we have', take it or leave it type attitude. When I became irate about the grief they put me through, and not a single apology or even apologetic, she called me 'barbaric' for raising my voice and told me to 'get out' (I hadnt used a single foul word or said anything remotely barbaric), she called security who threatened that he would arrest me if I didnt leave.

I asked for justice, an apology and a 20% discount for my troubles, and was accused of lying 'there was not mistake, you are accusing us', and threatened with physical force and an arrest. BUYERS BEWARE, they don't need to stand behind ANY corporate policies posted or otherwise (such as exchange/return policies and etc) because they are individually owned. And God forbid you should be upset by their incompetence and royal treatment.

I was shopping with my mom at Canadian Tire stores since I was in diapers, shame on them for losing an entire ONCE-LOYAL family of shoppers with such abusive treatment--they ganged up on me like I was a crook, instead of a potential customer who just wanted to buy the air conditioner I was told twice they had!!
Author: Contact with Author

Offender: Canadian Tire

Country: Canada   Province: Ontario   City: Toronto

Category: Shops, Products, Services


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