Complaint / review / scam report
Be aware when giving them your credit card, they can put charges through without your authorization, even credit cards that require a passcode. When booking your parties, make sure you give them a smaller number, and make sure everything is in writing. I originally booked a child's party for 12, had confirmed 10 by phone, and on day of event, I was given 10 passes for the children, and 2 adult supervising passes (which are suppose to be free, which was confirmed 2x). In reality, I only had 7 people attend the party, but they had to charge me for the full 10 even though it is not being used, they'll give you a couple of petty plays that doesn't allow you to play them on same day, it's a joke! Two days after the event, they put extra charges without my authorization on my credit card, saying they have to charge me for 12 people because my email says a party for 12. Do not give your credit card information to them at all. If you must book a party there (they have other locations too, it's all the same management), go in person and give them a deposit by cash or cheque, then on day of event, pay them by cash or cheque, and double check the bill, they overcharged me. Don't end up like me having to pay for unauthorized charges. I have already reported them the to Better Business Bureau. They are NOT an honest company.
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