Complaint / review / scam report
Eastern Refinishing
Charlie Gayler scam, beware, misleading in price

I did read multiple negative reviews about this company. In fact, the only positive reviews that I saw, were found directly on the companies website. Despite my gut feeling, I did contact Eastern Refinishing and spoke directly to Charlie. He initially put me on hold, and got back on the phone saying "He is an idiot". I asked "Who", Charlies said "My brother".

I inquire about his reglazing services. I told him I wanted my tub and tile reglazed. Charlie asked if I had three walls of tiling, I said, yes . He asked if the tiles was in good shape, I said yes. He asked if the tile was about 6 feet high, I said yes. He asked me the color, I said, Pink. He said the price was $479.00. Charlie informed me that one of his workers would be out today, 1/10/2012. I asked him about the fixtures, he said that they would glaze around them. I was worried that I would eventually want to change my fixtures, so I removed the fixtures from the walls.

Last night I called the company to get a timeframe because I didn't recall Charlie telling me. I spoke to a women, I don't recall her name. She found my info and said that someone would be out between 10 and 11pm. I asked where they were driving from, she said New Jersey, I live in York Pa.

Bob arrived on time, around 1045. The first thing he wanted to do was to check the tub out. So we went in, after seeing it, he said, I am only doing the tub right? I said, no you are to do the three walls to. He said, well I will have to call Charlie and get a price. I said, I spoke to Charlie twice and to a women last night and the price included both the tub and walls. Why would I want a white tube and walls of pink tile?

He asked if I wanted the work done, I said yes for the price that I was quoted, twice. He said he couldn't do that. I said, then I don't want it done. The reason.. is bc I saw so many negative reviews, and I specifically recall someone else complaining about them coming out and changing the price. He said, sorry for the inconvenience. I said, Oh not a problem for me, your the one that had to drive to York, Pa from New Jersey..this didn't cost me a thing!

Thanks to those who found the time to put in negative reviews. And thanks to websites like this that allow customers to express their concerns and warn others. Beware...
Author: Contact with Author

Offender: Eastern Refinishing

Country: Canada   Province: Ontario   City: Wiarton
Phone: 18004631879

Category: Miscellaneous


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