Better Business Bureau
(BBB) BBB- What a sham!!

I had filed a compaint, with the BBB, against The Brick in Canda. Here is what happened afterwards:

The Brick responded (though the BBB web-site) to my complaint. The Brick's response had NOTHING at all to do with my complaint however, so I responded and stated that The Brick was responding to somone else's complaint. The Brick responded again, and this time they addressed my issue. Some of their statements were incorrect (I believe they were intentionally misleading). I responded to the Brick's comments with the intenton of setting the record staight. Before the Brick could respond, the Better Business Bureau closed the complaint!!!

I wrote to the BBB with following one statement and two questions:

1. It has been determined by the BBB that 'A mutually satisfactory resolution has not been reached through our process of conciliation.' Why is it then, when I look at my file on-line, it reads that the file has been closed and that the 'Bureau judged complaint resolved'. This complaint has NOT been resolved.

2. On one of the BBB's sites (https://hamilton.bbb.org/codbrep.html? wlcl=y&id=2931&cons=y) it reads that, in respect to The Brick:
"Based on BBB files, this company has a satisfactory record with the Bureau. Any complaints processed by the Bureau in its three-year reporting period have been resolved."

Is this how The Brick has been able to maintain a 'satisfactory record', because the BBB has arbitrarily closed complaints (without notifying the complaintant) and by mislabling the complaints as 'resolved' (a term which would obviously lead consumers to the belief that a mutually agreed upon solution has been reached)???

3. Why would The Brick do ANTHING to actually resove the complaints brought against it throught the BBB, if all they have to do is to argue the facts of the complaint just twice (and one of those arguments was meant for another complaintant), and then the BBB will close said complaint and lable it as 'resolved'???

I never hear from the BBB after I sent them this email. Surprise, surprise!

Chris
Toronto, Ontario
Canada