VectorSoft pretended they had 200 of their own engineers who would turn complex paper drawings into CAD files. This was supposed to be cheaper than re-drawing ourselves. It was also supposed to be accurate. It wasn't.
Each drawing had so many mistakes that it took up to 20 hours of editing until it was correct. Then we found out why. The drawings were not being converted in Canada by domestic engineers. They were being done in India!
That would also explain why you can't come and see them. They said they could handle the German language, which is a must, because our drawings have German text.
They had no idea about Umlaut (two dots over letters "a" or "o"). It was obvious that they not only did not speak any German, but they had no clue what anything on the drawing meant.
They had no idea about the most common DIN standards, which govern how drawings are done in Germany. The combination of language problems with technical problems meant that it took longer for us to fix their drawings than it would have taken for us to re-draw.
Then we sent them pages and pages of error reports. They apologized but repeated the same mistakes over and over. I recommended their service to management and then paid for it - dearly.
Alfred e.
Pullach
Germany
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