We are a small family business and we received a call on Nov. 5.2009 regarding our pylon sign outside of our place of business being. Brian Dudley Limited in Ajax, Ontario installed signs for some other business and accidentally broke our sign. We stated that it was okay as long as it was replaced. Brian Dudley Limited needed the artwork and we stated that we did not commission the sign company and that the landlord had done so over ten years ago. Brian Dudley Limited asked for the landlord's number and we freely gave it to them. More than a week had passed when they called again. Brian Dudley Limited asked us again about the artwork and we told them that we do not have the artwork. Brian Dudley Limited replied that they could not recreate the logo and we replied that they could take a digital photo from the existing sign at our place of business and recreate their own design themselves. However, we are sure that they are aware of that and were trying to sell us a new sign so that they would not have to replace the sign that they had broken as it would cost them money and time. We spoke to Brian himself as we wanted closure for what his company had done so that business could operated normally again as the sign principally brings traffic and revenue. Again, Brian said he could not replace the sign because he needed the artwork for one the logos and we decided to settle with the original sign without the logos and then he attempted to scheme us by selling a new sign. "You can get big colorful letters", he said. We asked him to replace the original sign and if he couldn't then to replace the sign without the logos and then Brian replied, "We will decide what to do and disconnected the phone abruptly". We called back asking when it was going to be replaced and he said, "leave it to us", and he again disconnected the phone abruptly. Although we tried speaking with Brian politely and intelligently to resolve this matter, Brian repeatedly disconnected the phone by default. Finally, our boss called and told him the bottom line. The story has not ended and it seems like it will get resolved. However, Brian Dudley has shown complete disregard, negligence, and courtesy for other people's property and may his lack of integrity fall upon his own head.
0 comments