Top Producer Systems
What was said and what was done differed greatly

I signed up for this program through another company called "The Coaching Institute" who ran a seminar in my area. What was said at the seminar is that the total cost of their coaching program included a subscription to Top Producer that could be cancelled at any time. Stupidly, I signed up.

After a couple of months of coaching, my Top Producer account still wasn't activated. I called the coaching company who informed me I needed to contact Top Producer. I did so and they requested a credit card. I refused until I read the contract because I had been told the cost was included with the coaching. I read the contract and there it was in the fine print. Top Producer was billed separately and not included as part of the cost.

I was highly upset, but went ahead and paid for it. The Top Producer people finally activated my account but the software did not work on my computer. I called to cancel, but they sent me to tech support instead of cancelling. Tech support's solution was to deinstall Sun Java and install MS Java and reboot each time I needed to use Top Producer. However, all my other programs use Sun Java and won't work with MS Java. MS Java is defunct because of a law suit Microsoft lost many years ago, so I'm not sure why they are using MS Java.

Anyway, I tried doing this a couple of times, but the program would lock up every 5 or 6 clicks. Tech support had no answer for that either. I told them I wanted to cancel, but they promised to upgrade me to 8i, which would solve my problem. I specifically asked them could I cancel if I didn't see results. They said "yes".

I waited and waited. No update. I called. This time they said the computers automatically choose which accounts to upgrade and that I would have to wait. They said no more than a month. 4 months have passed and the program still isn't updated and still doesn't work. So, I have now paid for five months of service I haven't received.

So, I called them up to cancel and they are now refusing to cancel my account, even though they have misrepresented their services and product. They had told me I could cancel, but once again in fine print, what I signed for was not what I was told up front.

I know I'm not the only person this company has duped as I hear similar stories from other agents who called to cancel, and were simply sent to tech support.