I first found Kiwi Creations Extensions on the internet. It appealed to me as it was a small business and I like to private one on one that was offered. I meet with Monica and we first did hair extensions at a different location (in Swans Hair Boutique). She was professional and we got along great.
She then went into lace wigs and then I went over to her home where she purchased a lovely lace wig for me. I decided at that time to have her purchase another wig and left a deposit of $150.00. She gave me one of her business cards and wrote on the back the deposit and initialled it. THAT WAS THE LAST THAT I SAW THAT MONEY.
I waited several months to hear back from her on when we could get together. We had tried several times, but she always had other family things to deal with. I waited a few more months and then got an email from her saying that she was no longer in the lace wig business and that she was going to be working from her home permanently. She said that she would send me my deposit back and I gave her my address. I have not heard or seen my money.
I realize that small business are struggling to stay in business and that they cannot survive if their clients rip them off. But what about the flip side when business fail to respond to clients or given them back monies for services not rendered (on their own accord I might add).
Monica had promised to send me back the money. I have left NUMEROUS messages, emails, etc. with no response. Everytime I see her ad online I just want to scream. I don't have $150.00 to just throw away. My husband got totally pissed off at me and was even more upset because we both went to her home and met her husband and chatted.
If you want to keep your money, stay away from Kiwi Extensions and Monica Neish. Her so called "professionalism" has a lot to be desired.
Dgladding
Newmarket, Ontario
Canada
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