We bought a bedroom suite from Alberta Furniture Co. Ltd, 7300 Railway Street S.E., Calgary, worth $7K, and made a deposit of $3.5 K, with a promised delivery of within 2 to 3 weeks. Thirteen weeks have gone by, still the items have not been delivered. Mutilple phone calls have been made by us, most of which were not returned. When contacts were made, we were given promises of delivery within a few days. Then I went to the store. The salesperson checked it in the computer and said the item had been shipped from Toronto and that she would give me call with the bill of lading. But when my wife called the store later she was told by another person that the items had not been shipped. Frustrated by this runaorund, I left a message with the manager and that phone call was not returned. Finally, we went to the store and talked with the manager, who denied receiving the message. He could not find any record of shipmernt in the computer. The request for a refund of the deposiit was declined. We were asked to wait again for three more days for him to check the status of the shipment. The exchange with the manager was also unpleasant, as he asked me to keep my voice down or else he would ask me to leave the store. When I said I might file a complaint in the interent, he threatened me by saying that he is a lawyer and would file a defamation sue against me.
I went to this store to buy a bedroom furniture to add a little pleasure to our life and did not have any inkling that we would go through this hassle and customer service, unbecoming of a reputable customer-oriented business in the western world. Throughout all this runaround, we were polite and patient. When we got frustrated with fasle promises and misleading information, and asked for a refund of the deposit, and expressed our intention to file for a complaint, we were treated rudely and threatened with a law suit.
0 comments