Complaint / review / scam report
Bellagio Limousines

I feel after my experience other people know so they don't waste over 4000$ because of this company.

For my senior prom I was the one who was organizing the limo bus (party bus) and we were all students so we wanted something cheap! I searched for hours on end and came up with Bellagio Limousines, they wanted 2800$ for a 38 person limo bus which was a lottt less then we could have hoped for! It seemed too good to be true. The website seemed legitimate but the first thing that threw me off was this: rather then taking a credit card number, they wanted a money transfer from my bank (half of it, the other half on the day of the prom) up front. I thought this was weird so before I did it I had my parents check the company out. My dad spent a 1/2 hour on the phone with the owner (Dominic) and he faxed forms for a contract and claimed the credit system was "down temporarily" and to get this booked we needed to do it ASAP. So I went ahead and transfered the money I had collected from my friends. This was in January.

Well, after constant calls and emails I didn't hear from them again until May 21st (my prom was the 23rd). My mom called me at work and said "Karlie, Maria called and claims she's sending a Coach Bus to you because you changed the number of people from 38-40" I had called two months before asking if two more people could fit on the bus, Maria said that was fine and I would still receive the same limo. I immediately began crying at work and flipping out, who wants to go to prom in a COACH bus? The ones you take on long trips with tv's and grey interior and seats and that smelly bathroom? I called Maria and she said "It's your own fault, you changed the number of people." SO i told her to make it 38 people again and she said "That bus is already booked." My dad then called her and asked how a coach bus for 4 hours costs 2800$ when you book through greyhound you pay 1500$ for the day. She said the bus was booked through Kunkel Bus lines, and claimed Bellagio does a lot of bookings through them and that was that, and then was disrespectful and hung up on him. Well, my Dad called Kunkel bus lines. They had never heard of Bellagio Limousines, nor did they have a bus booked for the Saturday of my prom. My stomach dropped, there was no bus showing up that day. My best friend and I sat for hours researching limo companies and found Sky Limousines and Celebrity Limousines, two amazing understanding companies! They sent us two 20 people limo buses for a reasonable price, but it was still unfair we had already paid Bellagio all this money and had to pay new companies! These two companies truly saved our prom.

Not only that, but I googled Bellagio and found SO many complaints of limo's being wrong, or not showing up at all!

Also, Bellagio was sued by Bellagio in Las Vegas for using the same name.

Bellagio claimed "I had a credit on my account" so I asked if I could use it for my 19th birthday in November, 2010. I don't expect a bus will show up; for the fact that Bellagio has now blocked my email and phone number.

This company is a complete FRAUD.
Author: Contact with Author

Offender: Bellagio Limousines

Country: Canada   Province: Ontario   City: Toronto and Area

Category: Dating


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