Complaint / review / scam report
Budget Car Rental
Customer service

I'm quite infuriated by the level of customer service that I received from West Georgia location. First off, I was quite surprised by the fact that nobody knew exactly why there were discrepancies in price between the website and the shop itself. When I asked the rep about the reason behind the price difference, they said the prices weren't updated on the website. Secondly, I'm quite infuriated about the misinformation that were given. I was told to come in to the rental office to fill out a damage report, since my rental vehicle had a damage on the windshield. In fact, I didn't have to go in to the rental office to fill out the report. The repair cost was already charged automatically on our credit card and the papers regarding the repair done to the vehicle was sent in the mail. When I first received a phone call from the rental office, I was advised that the vehicle was already under investigation and was told that I would get a phone call from the claims department within 48 hours. However, I never received a call from the claims department what so ever. I left several messages to their voice mail, but nobody responded back to us. Also, when I called in to the rental office last Sunday to change the appointment to fill out the report, a lady told us with a rude tone of voice, saying that the vehicle won't be investigated until we fill out the report. So I actually had to miss work to get to the rental office, but the manager there told us that I didn't have to come in to the shop to fill out the report. In addition, since I had an insurance we had to pay $300 deductible for the cost of the repair $25 administration fee. When we initially rented the vehicle, all we were told was the $300 deductible. When I brought that up to the manager, he pointed the statement on the contract just above my signature. It states, "all charges, including parking tickets expenses, traffic violations, vehicle impoundment and vehicle damage costs can be charged to the presented." He said that eventhough the fee wasn't mentioned at the point of signing the document, everyone pays for it. He also said that "Would you want to pay $1000? " I told him that we bought the insurance to avoid the charges. He didn't say anything further.

Also, as for the breakdown of the repair cost, the windshield costs $796.13 and 3.1 hours of labour cost $70.55 and there were some other minor material fees as well. What surprises m the most is the cost of the windshield. Based on my investigation, I was told maximum $300 to replace the windshield. To sum up, read the fine print carefully before signing and think about the responsibilities to take on.

I would never ever recommend this place again. The worst customer service ever.
Author: Contact with Author

Offender: Budget Car Rental

Country: Canada   Province: British Columbia   City: West Georgia St, Vancouver

Category: Cars & Transport

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